Returns and Refunds

🔁 Return & Refund Policy

Last updated: 16-08-2025

Thank you for shopping with Jewora. We want you to love your purchase. If something isn’t right, we’re here to help with returns, exchanges and replacements as per the policy below.

Start a Return Track Order Help / FAQ Email Support

1) Return Window & Eligibility

You can request a return or exchange within 7 days of delivery.
Item(s) must be:
- Unused, unworn and in the same condition as received
- With original tags, labels, manuals, accessories and brand/retail packaging
- Accompanied by the order invoice
We may decline returns that show signs of use, damage, odours, stains, missing parts or tampered packaging.

Non-returnable (hygiene/safety or custom): personal care & cosmetics, innerwear/lingerie, swimwear, socks, masks; perishables/consumables; opened sealed items; customised/personalised/engraved or made-to-order products; gift cards; digital/downloadable products; items marked "Final Sale/Non-returnable” on the product page.

2) What We Offer

Refund to original payment method
Exchange for size/colour (subject to stock availability)
Replacement for defective/damaged/wrong item received

If the requested exchange item is unavailable, we’ll process a refund.

3) How to Start a Return

Go to My Account → Orders and select the item to return: https://www.jewora.com/account/login
Or email support@jewora.com with order ID, item name, reason and photos (if damaged/defective).

We’ll confirm pickup/self-ship instructions within 24–48 hours.

4) Pickup & Self-Ship

Pickup: Available at most serviceable pincodes. Keep the package ready with tags and invoice.
Self-Ship: If pickup is unavailable, we’ll share the return address and AWB instructions by email.

5) Inspection & Approval

After we receive the item, Quality Check (QC) takes 24–72 hours.
If approved, your refund/exchange is initiated immediately.
If the return fails QC, the item will be shipped back to you.

6) Refund Timelines

Prepaid orders: 3–7 business days to the original payment method (bank/UPI/card) after QC approval
COD orders: Refund to bank/UPI or store credit/wallet within 3–5 business days of approval
You’ll receive email/SMS confirmation once the refund is processed.

Note: Original shipping fees, COD/convenience charges and gift wrap are non-refundable unless the item was delivered damaged/defective or incorrect.

7) Damaged / Defective / Wrong Item

If your order arrives damaged/defective/incorrect, please raise a request within 48 hours of delivery with unboxing photos/videos showing the issue and outer packaging. We’ll arrange a free replacement or refund after verification.