Privacy Policy

🛡️ Jewora Privacy Policy

Effective Date: 16-08-2025

Jewora ("we”, "our”, "us”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use and safeguard your information when you use our website, mobile application and related services (the "Platform”).

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1. Information We Collect

When you use Jewora, we may collect:

Personal Information: name, email, phone number, billing/shipping address, login credentials (including basic profile data if you sign in via Facebook/Google).
Transaction Information: order details for jewellery purchases, payment method (processed securely by our gateways), invoices and order history.
Device & Usage Information: IP address, browser type, OS, cookies, pages viewed and interactions on the Platform.
Social Login Data: with your permission, we receive your name, email and profile picture from Facebook/Google.

2. How We Use Your Information

We use your information to:

Provide, operate and improve the marketplace experience.
Process orders, payments and deliveries.
Communicate about orders, offers, service updates and support.
Personalise content, recommendations and search filters.
Ensure security, prevent fraud and comply with legal requirements.

4. Cookies & Tracking

We use cookies and similar technologies to remember preferences, analyse site traffic and show relevant promotions. You can manage preferences anytime in Cookie Settings. Disabling certain cookies may impact features such as login or checkout.

5. Data Security

We implement technical and organisational measures to protect data against unauthorised access, alteration, disclosure or destruction — including encrypted transport (HTTPS), restricted access, and periodic reviews.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Correct inaccurate or outdated data.
Request deletion of your account and data.
Withdraw consent for marketing communications.

To exercise your rights, email us at support@jewora.com or use our Data Request form.

7. Data Deletion

If you wish to delete your Jewora account and personal data, please email support@jewora.com or submit a request via Data Requests. We aim to process verified requests within 7 working days.

8. Third-Party Services

Our Platform integrates with third-party services (e.g., Facebook Login, Google Analytics). Their privacy policies govern how they handle your information on their services.